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Journal of Information Systems Engineering and Management

Development of Business Activity Monitoring Application to Increase Competitiveness: A Case Study
Charles Martino 1 * , Johanes Fernandes Andry 1
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1 Faculty of Technology and Design, Universitas Bunda Mulia, Jakarta, INDONESIA
* Corresponding Author
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Research Article

Journal of Information Systems Engineering and Management, 2020 - Volume 5 Issue 1, Article No: em0110
https://doi.org/10.29333/jisem/7823

Published Online: 06 Mar 2020

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Open Access
How to cite this article
APA 6th edition
In-text citation: (Martino & Andry, 2020)
Reference: Martino, C., & Andry, J. F. (2020). Development of Business Activity Monitoring Application to Increase Competitiveness: A Case Study. Journal of Information Systems Engineering and Management, 5(1), em0110. https://doi.org/10.29333/jisem/7823
Vancouver
In-text citation: (1), (2), (3), etc.
Reference: Martino C, Andry JF. Development of Business Activity Monitoring Application to Increase Competitiveness: A Case Study. J INFORM SYSTEMS ENG. 2020;5(1):em0110. https://doi.org/10.29333/jisem/7823
AMA 10th edition
In-text citation: (1), (2), (3), etc.
Reference: Martino C, Andry JF. Development of Business Activity Monitoring Application to Increase Competitiveness: A Case Study. J INFORM SYSTEMS ENG. 2020;5(1), em0110. https://doi.org/10.29333/jisem/7823
Chicago
In-text citation: (Martino and Andry, 2020)
Reference: Martino, Charles, and Johanes Fernandes Andry. "Development of Business Activity Monitoring Application to Increase Competitiveness: A Case Study". Journal of Information Systems Engineering and Management 2020 5 no. 1 (2020): em0110. https://doi.org/10.29333/jisem/7823
Harvard
In-text citation: (Martino and Andry, 2020)
Reference: Martino, C., and Andry, J. F. (2020). Development of Business Activity Monitoring Application to Increase Competitiveness: A Case Study. Journal of Information Systems Engineering and Management, 5(1), em0110. https://doi.org/10.29333/jisem/7823
MLA
In-text citation: (Martino and Andry, 2020)
Reference: Martino, Charles et al. "Development of Business Activity Monitoring Application to Increase Competitiveness: A Case Study". Journal of Information Systems Engineering and Management, vol. 5, no. 1, 2020, em0110. https://doi.org/10.29333/jisem/7823
ABSTRACT
As the number of internet users goes up, Internet Service Provider (ISP) companies will compete to gain new customers. An ISP company has difficulty in tracking their client request’s progress, that result in poor customer service, which in turn lead to bad review about the company. This along with their internal communication problem bring a negative impact on their competitiveness. A Business Application Monitoring (BAM) application was proposed to solve their problems. This BAM will track all of their business activities including clients’ requests and allow communication per activity. The development of the BAM uses Extreme Programming (XP) methodology to reduce development time while keeping the software quality. The development process consists of five parts, namely planning, design, coding, testing, and software increment. The result of this research shows that XP greatly reduces the development time while still able to maintain code quality. The company also able to track all of their business activities and allow a more controlled communication within an activity; which resulting in reduced bottlenecks on service delivery time, improved customer service quality by allowing activities status continuously informed to the customer, and increased competitiveness to compete against a stronger competitor.
KEYWORDS
business activity monitoring development extreme programming
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