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Journal of Information Systems Engineering and Management

Information System User Experience in the Era of Digitalization: A Service Design Perspective in Smart Homes
Jialu Tang 1 2, Natrina M. P. Toyong 3 * , Norazmi bin Shahlal 3, Xiaohui Wei 4, Hang Zhang 5 6
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1 Ph.D candidate, College of Creative Arts, Universiti Teknologi MARA, Shah Alam, Malaysia
2 Professor, School of Design and Art, Hunan Institute of Technology, Hengyang, China
3 Professor, College of Creative Arts, Universiti Teknologi MARA, Shah Alam, Malaysia
4 Ph.D candidate, Faculty of Architecture, Planning and Surveying, Universiti Teknologi MARA, Shah Alam, Malaysia
5 Master student, Faculty of Sports Science and Recreation, Universiti Teknologi MARA, Shah Alam, Malaysia
6 Professor, Department of Physical Education, Research and Teaching, Hunan Institute of Technology, Hengyang, China
* Corresponding Author
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Research Article

Journal of Information Systems Engineering and Management, 2024 - Volume 9 Issue 3, Article No: 25719
https://doi.org/10.55267/iadt.07.14900

Published Online: 24 Jul 2024

Views: 314 | Downloads: 222

Open Access
How to cite this article
APA 6th edition
In-text citation: (Tang et al., 2024)
Reference: Tang, J., Toyong, N. M. P., Shahlal, N. B., Wei, X., & Zhang, H. (2024). Information System User Experience in the Era of Digitalization: A Service Design Perspective in Smart Homes. Journal of Information Systems Engineering and Management, 9(3), 25719. https://doi.org/10.55267/iadt.07.14900
Vancouver
In-text citation: (1), (2), (3), etc.
Reference: Tang J, Toyong NMP, Shahlal NB, Wei X, Zhang H. Information System User Experience in the Era of Digitalization: A Service Design Perspective in Smart Homes. J INFORM SYSTEMS ENG. 2024;9(3):25719. https://doi.org/10.55267/iadt.07.14900
AMA 10th edition
In-text citation: (1), (2), (3), etc.
Reference: Tang J, Toyong NMP, Shahlal NB, Wei X, Zhang H. Information System User Experience in the Era of Digitalization: A Service Design Perspective in Smart Homes. J INFORM SYSTEMS ENG. 2024;9(3), 25719. https://doi.org/10.55267/iadt.07.14900
Chicago
In-text citation: (Tang et al., 2024)
Reference: Tang, Jialu, Natrina M. P. Toyong, Norazmi bin Shahlal, Xiaohui Wei, and Hang Zhang. "Information System User Experience in the Era of Digitalization: A Service Design Perspective in Smart Homes". Journal of Information Systems Engineering and Management 2024 9 no. 3 (2024): 25719. https://doi.org/10.55267/iadt.07.14900
Harvard
In-text citation: (Tang et al., 2024)
Reference: Tang, J., Toyong, N. M. P., Shahlal, N. B., Wei, X., and Zhang, H. (2024). Information System User Experience in the Era of Digitalization: A Service Design Perspective in Smart Homes. Journal of Information Systems Engineering and Management, 9(3), 25719. https://doi.org/10.55267/iadt.07.14900
MLA
In-text citation: (Tang et al., 2024)
Reference: Tang, Jialu et al. "Information System User Experience in the Era of Digitalization: A Service Design Perspective in Smart Homes". Journal of Information Systems Engineering and Management, vol. 9, no. 3, 2024, 25719. https://doi.org/10.55267/iadt.07.14900
ABSTRACT
In a rapidly digitalizing culture, this study investigates smart home user experience, information systems, and service design. Its goals are to identify key variables affecting user engagement and satisfaction, study how smart home features affect user expectations, and assess service design interventions to improve user experiences. China's Smart Home Development White Paper from 2023 to the present is studied using Python-based web crawls. Information is analysed using the Kano model and AHP to comprehend complicated dynamics. Data demonstrates China's fast-growing smart home business prioritises security, ease, and customisation. These findings show smart home customers' evolving preferences and behaviours and the necessity of service design in defining and improving user experiences in this burgeoning domain. The research promotes the sector by providing nuanced insights into consumer motivations, industry trends, and smart home experience interactions. In addition to stressing ease, security, and customization, the study suggests a user-centric approach to service design and emphasizes the value of ongoing user education to address a range of digital literacy levels. All things considered, this study makes a significant contribution to the rapidly developing field of smart home technology by providing manufacturers, legislators, and service designers with practical insights that will encourage user-centric innovation and long-term growth in the smart home sector.
KEYWORDS
Smart Homes User Experience Information Systems Service Design Digitalization
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