Journal of Information Systems Engineering and Management

Journal of Information Systems Engineering and Management, 2024 - Volume 9 Issue 3, Article No: 29392
https://doi.org/10.55267/iadt.07.14899

Published Online: 30 Jul 2024

Views: 54 | Downloads: 29

This paper discusses one of the most critical concerns in all organizations, which is business-IT alignment, and it needs coherent organizational and technological strategies. Over time, the definition has changed to show that alignment is a strategy that can be used to be more competitive and gain value for stakeholders. Aligning to drive corporate goals is crucial for competitive strategy and business success. Achieving this across multiple firms poses a challenge due to budgetary limitations, the complexity of the IT systems, and the rapid advances of technology can be barriers to overcome. Strategic alignment relies on understanding stakeholder requirements, strategic statements, communication levels, a highly skilled workforce, and rapid feedback mechanisms. We propose a new multi-agent system to address these difficulties by emphasizing the roles of managers, external influences, clients, communication tools, employees, stakeholders, and suppliers. This framework improves existing models by enabling real-time adaptation and cooperation through advanced algorithms and communications protocols. To ensure the practicality and efficiency of our framework, we conducted an empirical study using different Moroccan organizations. This is followed by a call for more case studies to prove that the proposed model works, underscoring the importance of practical validation in business-IT alignment.

Business Strategy Information Technology Strategy Strategic Alignment Model System Multi-Agent System Agent

• Adeleke, A. (2016). Investigating user resistance to information systems (IS) implementation (Doctoral dissertation). Available from ProQuest Dissertations and Theses database. (10137456)
• Benkhayat, A. (2024). Assessing strategic business and IT alignment: Validation of a novel model across Moroccan enterprises. WSEAS Transactions on Business and Economics, 21, 934-943.
• Chan, Y. E., Sabherwal, R., & Thatcher, J. B. (2006). Antecedents and outcomes of strategic IS alignment: An empirical investigation. IEEE Transactions on Engineering Management, 53(1), 27-47.
• Freeman, R. E. (2010). Strategic management: A stakeholder approach. Cambridge, UK: Cambridge University Press.
• Grant, A. M., & Parker, S. K. (2009). 7 Redesigning work design theories: The rise of relational and proactive perspectives. Academy of Management Annals, 3(1), 317-375.
• Henderson, J. C., & Venkatraman, H. (1999). Strategic alignment: Leveraging information technology for transforming organizations. IBM Systems Journal, 38(2.3), 472-484.
• Henderson, J. C., & Venkatraman, N. (1993). Strategic alignment: Leveraging information technology for transforming organizations. IBM Systems Journal, 32(1), 4-16.
• Hirschheim, R., & Sabherwal, R. (2001). Detours in the path toward strategic information systems alignment. California Management Review, 44(1), 87-108.
• Hirunyawipada, T., Beyerlein, M., & Blankson, C. (2010). Cross-functional integration as a knowledge transformation mechanism: Implications for new product development. Industrial Marketing Management, 39(4), 650-660.
• Hochstein, A., Zarnekow, R., & Brenner, W. (2005, March). ITIL as common practice reference model for IT service management: formal assessment and implications for practice. In 2005 IEEE International Conference on e-Technology, e-Commerce and e-Service (pp. 704-710). https://doi.org/10.1109/eee.2005.86
• Jennings, N. R. (2000). On agent-based software engineering. Artificial Intelligence, 117(2), 277-296.
• Jorfi, S., & Jorfi, H. (2011). Strategic operations management: Investigating the factors impacting IT-business strategic alignment. Procedia-Social and Behavioral Sciences, 24, 1606-1614.
• Kearns, G. S., & Lederer, A. L. (2004). The impact of industry contextual factors on IT focus and the use of IT for competitive advantage. Information & Management, 41(7), 899-919.
• Leading Change. John P. Kotter, 1996, Harvard Business School Press, Boston, MA, http://www.hbsp.harvard.edu. 187 pages; $24.95. (2006). Competitive lntelligence Review, 8(2), 96-97.
• Luftman, J. (2001). Assessing business-IT alignment maturity. In Strategic information technology: Opportunities for Competitive Advantage (pp. 135-149). https://doi.org/10.4018/978-1-878289-87-2.ch006
• Luftman, J. (2004). Assessing business-IT allignment maturity. In Strategies for Information Technology Governance (pp. 99-128). https://doi.org/10.4018/978-1-59140-140-7.ch004
• Luftman, J., Zadeh, H. S., Derksen, B., Santana, M., Rigoni, E. H., & Huang, Z. (2012). Key information technology and management issues 2011–2012: an international study. Journal of Information Technology, 27(3), 198-212.
• Maes, R., Rijsenbrij, D., Truijens, O., & Goedvolk, H. (2000, June). Redefining business-IT alignment through a unified framework (PrimaVera working paper; No. 2000-19). Amsterdam, Netherlands: Universiteit van Amsterdam.
• Majstorović, M. N. (2016). Business and IT alignment. Vojnotehnički Glasnik, 64(2), 496-512.
• Melville, N., Kraemer, K., & Gurbaxani, V. (2004). Information technology and organizational performance: An integrative model of IT business value. MIS Quarterly, 283-322.
• Pollard, C., & Cater-Steel, A. (2009). Justifications, strategies, and critical success factors in successful ITIL implementations in US and Australian companies: An exploratory study. Information systems management, 26(2), 164-175.
• Porter, M. E. (1989). How competitive forces shape strategy. In Readings in strategic management (pp. 133-143). https://doi.org/10.1007/978-1-349-20317-8_10
• Reich, B. H., & Benbasat, I. (1996). Measuring the linkage between business and information technology objectives. MIS Quarterly, 20(1), 55-81.
• Reich, B. H., & Benbasat, I. (2000). Factors that influence the social dimension of alignment between business and information technology objectives. MIS Quarterly, 81-113.
• Wong, T. C., Ngan, S. C., Chan, F. T., & Chong, A. Y. L. (2012). A two-stage analysis of the influences of employee alignment on effecting business-IT alignment. Decision Support Systems, 53(3), 490-498.
• Wooldridge, M. (2009). An Introduction to Multiagent Systems. Hoboken, NJ: John Wiley & Sons.

This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.