Efficiency Evaluation of Passenger Transport Organizations Using Balanced Scorecards

Abstract

This study introduces an innovative hybrid approach for the efficiency evaluation of public transport organizations by combining the Data Envelopment Analysis with the Balanced Scorecard's method. Data from various passenger transport organizations was collected, representing metrics relevant to each BSC perspective. DEA was then applied to compute efficiency scores, distinguishing organizations in terms of efficiency in each perspective.

The proposed method considers Learning and Growth, Internal business, Financial and customer perspectives with 20 criteria and provide a comprehensive approach to rank and calculate the outcome pattern of 5 state surface transport companies from the data available from the secondary sources. The hybrid model, by leveraging both DEA and BSC, provides a comprehensive evaluation lens. This approach heralds a paradigm shift in public road transport evaluation.