Enhancing Customer-Restaurant Connectivity: Challenges and Solutions in Food Delivery App Ecosystems

Abstract

The food delivery industry has witnessed rapid growth with the advent of mobile applications facilitating easy access to a variety of cuisines. This research delves into the intricate processes involved in food delivery apps and restaurant operations, aiming to highlight the crucial steps and measures necessary for an efficient and trustworthy system. From user experiences and restaurant workflows to tackling potential misuse, this paper provides insights and recommendations to elevate the food delivery experience for both consumers and restaurants.