Moderating Factors of Personality and Social Support on the Relationship between Working Environmental Factors, Spiritual Intelligence on Emotional Intelligence

Abstract

Emotional intelligence has been cited as one of the innovations in this century particularly valuable in testing the low-order personality trait, of which is the trait model of emotional intelligence. This study investigates the role of moderating factors i.e. social support and personality in moderating the relationship between organisational culture, cultural competence, cultural awareness, spiritual intelligence, and emotional intelligence in 704 doctors working in five different state hospitals in Malaysia. The state hospitals chosen were from five different regions in Malaysia. The results of this study in its Structural Equation Modelling (SEM) analysis showed that there are moderating effects of social support and personality in the relationship between organisational culture, cultural competence, cultural awareness, spiritual intelligence, and emotional intelligence. In conclusion, this study has been successful in investigating the moderating effects of emotional intelligence of doctors in government hospitals in Malaysia and its associated working environmental factors and spiritual intelligence. This study can be used as a novel study that investigates emotional intelligence among doctors in government hospitals in Malaysia. There is a need to conduct further research to explore interventions that are suitable to be carried out in MOH facilities to foster emotional intelligence among MOH doctors. There are opportunities to be taken at MOH facilities where the application of healthy organizational cultural values, high spiritual intelligence, and high awareness and cultural competence can be practiced considering that these factors are found to affect the emotional intelligence of MOH doctors.