The Use of Mobile Payment Systems in Guangdong Province, China: Basis for Enhanced Consumer Convenience

Abstract

This descriptive quantitative study was conducted to assess the features of mobile payment systems in Guangdong Province, China, focusing on their impact on consumer convenience. The study surveyed 385 respondents who are active users of mobile payment system. Data was collected through structured questionnaires and analyzed using statistical methods to assess the features and significant difference in their assessment when demographic profile is considered. . The findings indicate a good assessment on the features of   mobile payment systems, with users reporting increased convenience in their daily transactions. There is no significant difference in the respondents’ assessment of the features of mobile payment system when their demographic profile is considered.  However, challenges such as cybersecurity concerns and the need for robust infrastructure were also identified. These insights are valuable for policymakers and businesses aiming to improve consumer convenience through mobile payment systems. Future research should address the identified challenges and explore the potential of emerging technologies to further enhance mobile payment systems.