Impact Of Artificial Intelligence on Mobile Government Services in the Uae

Abstract

Introduction: The exponential progress of Artificial Intelligence (AI) has profoundly revolutionised several industries, including the provision of mobile government services. The objective of this thesis is to examine the influence of artificial intelligence (AI) on the efficacy and productivity of mobile government services. In particular, the research investigates the influence of AI implementation on the provision of services and the perceptions of users. This study employs a quantitative research approach and incorporates survey analysis and IBM SPSS for data analysis to examine the correlations between the integration of artificial intelligence (AI) and the expansion of mobile government services.

Objectives: The objectives of this research are: 1. To assess the influence of artificial intelligence (AI) on the effectiveness of mobile government services (Brynjolfsson and McAfee, 2017), 2. To examine the dynamics of the relationship between the implementation of artificial intelligence and the growth and expansion of mobile government services (Chen et al., 2023), 3. To achieve a deeper comprehension of user perception and interaction with mobile government services enhanced by artificial intelligence (Dwivedi et al., 2021); and 4. To assess the impact of artificial intelligence on government mobile services and identify relationship (Galvão, 2023).

Methods: Data collection was done through a structured questionnaire from participants who had experiences in using various mobile government platforms. The data set of 157 respondents were obtained by google sheet. The variables which were measured in the survey included perceived usefulness, effectiveness, easiness of integration, and overall experiences of AI in mobile services.

Results: The results of the study will provide insights into the effective deployment of AI systems, highlighting both successful and unsuccessful approaches (Dwivedi et al., 2021). Also, results suggest that artificial intelligence (AI) positively impacts the efficiency and productivity of these services, leading to improved customer satisfaction and user-friendliness. The present study offers significant contributions to the use of artificial intelligence (AI) in enhancing government services using mobile computing platforms. Furthermore, it offers pragmatic advice for policymakers and practitioners to effectively use AI technology for improved service delivery.

Conclusions: An analysis of existing research highlights the potential of artificial intelligence (AI) to transform mobile government services by improving user involvement and effectiveness. Furthermore, it also highlights significant barriers and shortcomings in the understanding of the impact of AI on these services. This study lays the groundwork for the research goals and methods of this thesis, which seeks to provide a comprehensive analysis of the influence of artificial intelligence on mobile government services.