Towards Human-in-the-Loop Orchestration of Agentic SAP Ecosystems: Governance, Cognitive Impact, and Control Tower Design

Abstract

This paper proposes a human-in-the-loop framework on AI-enabled SAP to incorporate human oversight on governance, cognitive impact, and real-time system manipulation. By integrating governance models with human factors research and dashboard design, the framework supports organizational objective of balancing the operational performance of autonomous agents, and the supervisory accountability of human actors. Case studies in finance, supply chain, and healthcare explain operational and psychological dynamics of gradual transition from manual work to agent monitoring. The methodology enables companies to balance efficiency against complying with all necessary rules and regulations as well as protect the well-being of operators.