Exploring Key Performance Indicators for Strengthening Supply Chain Resilience: A Systematic Review for Strategic Insights

Abstract

Introduction: Key performance indicators (KPIs) play a pivotal role in building supply chain resilience, helping organizations monitor and adapt to disruptions effectively.

Objectives: This paper explores the effect of KPIs in fostering supply chain resilience (SCRes), specifically examining how operational KPIs contribute to resilience before, during, and after disruptions.

Methods: By leading a systematic literature review this study classifies key KPIs such as processing time, delivery reliability, delivery performance, and consumer satisfaction, which are found to have a significant impact on building resilience.

Results: These findings offer a fresh perspective on the role of KPIs, moving beyond traditional financial metrics to emphasize their operational relevance in enhancing supply chain adaptability and response to disruptions.

Conclusions: This study subsidizes the theoretical consideration of SCR by connecting operational KPIs to resilience-building elements and providing practical insights for managers looking to monitor and improve their supply chain operations. By identifying specific KPIs linked to resilience, the study offers actionable guidance for supply chain practitioners aiming to improve their organizations' capability to withstand and improve from disruptions