The Impact of Chatbot Technology in the Auto Insurance Industry

Abstract

The study aims to explore how advancements in AI and chatbot integration can revolutionize the auto insurance claim experience, ensuring that policyholders receive the best possible service and experience. This research paper gives details of the experiences and satisfaction levels of the customers who are using the auto claim process. This will also shed light on the advantages and disadvantages of the process and offer recommendations for advancement.

The research data was collected through user interviews with the users who have filed the auto claims, and their findings helped with the development of best practices and standards for the whole claim management journey. The use of chatbots with the help of machine learning models can assist users at any time without human need and initiate claims. Chatbots interact with users and address their queries, allowing them to upload images for analysis and provide details. It also highlights the use of AI in different industries, specifically in the Insurance world