Analyzing the Influence of Patient Safety Culture on Patient Satisfaction Using the Kano Model in a Multispecialty Hospital.

Abstract

Patient safety culture plays a crucial role in shaping patient care, outcomes, and satisfaction. This study examines its influence on patient satisfaction using the Kano model, incorporating the Service Quality (SERVQUAL) dimensions. The Agency for Healthcare Research and Quality questionnaire assessed patient safety culture among nurses, while patient satisfaction was measured through surveys of attendees in the pediatric department. However, regression analysis revealed a minimal impact of patient safety culture on patient satisfaction, with low R-square values (0.000 to 0.027). These findings suggest that patient safety culture alone may not be a significant determinant of patient satisfaction. Further research is needed to explore additional factors that contribute to patient experiences in healthcare settings.