Healthcare Reimagined: Building Technical Solutions for Patient-Centric Management

Abstract

Modern healthcare delivery depends on efficient patient flow. This paper offers an in-depth analysis of a tailored Patient Management System (PMS) created to reduce waiting times, simplify appointment processes, and enhance general satisfaction for patients, receptionists, and physicians. Building on mixed methods data—including system logs, surveys, and interviews—we show statistically significant improvements in key performance indicators: a 44% reduction in average wait time, an 83% increase in daily appointments processed.