Quality Assessment of University Libraries of Assam with Reference to Technical Processing

Abstract

Purpose – The intent of the research paper is to systematically analyze the quality or excellence of technical processing in the university libraries of Assam. By evaluating current practices, identifying challenges, and examining the effectiveness and proficiency of technical services in those universities, this research will explore the key aspects of quality, such as user focus, top management commitment, education and training of staff and the role of staff in service delivery. 

Design/methodology/approach – The study employs mixed-methods which combines quantitative surveys and qualitative interviews, allowing for a comprehensive knowledge of the subject. A structured questionnaire was distributed which include likert scale questions to ensure representation from the groups.

Findings – The results reveal that there is strong support from top management in the concerned universities. The staff involvement in processing work is only 50%. Other dimensions of quality such as user focus, training and education of staff, good communication among staff are satisfactorily performed. The findings might accurately reflect the challenges and opportunities faced by universities in different settings within Assam.

Research limitations/implications – This study focuses exclusively on ten (10) universities in Assam based on their popularity, accessibility of data, age, and perceived importance.

Originality/value – Much of the literature on Total Quality management in libraries are available, but as per the knowledge of the researcher, there is no study undertaken for the assessment of quality in university libraries and technical processing concerned. This study will provide an understanding of the quality approaches and further entails the strength and opportunities the libraries can encounter with such approaches.