A Study of Employees' Perceptions and Fulfilment of working in the Hospitality Industry in Tamil Nadu

Abstract

Introduction: The Indian hospitality sector has grown steadily, supported by cultural values such as 'Atithi Devo Bhavah'. Despite rapid expansion, it struggles with high turnover and workforce shortages. This paper explores how employee perceptions influence job satisfaction and organizational stability.

Objectives: To study employee perceptions related to jobs in the hospitality industry.
To ascertain job performance and job fulfilment of workers in the hospitality industry.

Methods: A quantitative survey was conducted with 634 employees selected through random sampling across five cities: Chennai, Coimbatore, Madurai, Tiruchirappalli, and Kanyakumari. A structured questionnaire was used. Statistical analysis included percentage, mean, standard deviation, t-tests, ANOVA, and Chi-square tests.

Results: Perceptions were largely positive with high scores for job awareness, social interactions, and work environment. Negative scores were recorded for pay and job security. Younger and middle-income employees showed higher satisfaction. Supervisory roles recorded the highest fulfilment levels.

Conclusions: To reduce turnover, the hospitality sector must focus on the emotional and professional fulfillment of employees. Satisfaction boosts commitment and performance. By investing in HR strategies, Tamil Nadu's hospitality sector can ensure sustainable growth and global competitiveness.