Agile for SCM/ERP Implementations: Challenges, Conflict Management, and Strategies for Success

Abstract

Enterprise Resource Planning (ERP) and Supply Chain Management (SCM) implementations are traditionally complex, resource-intensive, and prone to failure due to rigid structures and evolving stakeholder demands. This study explores the application of Agile methodologies in ERP/SCM implementations, emphasizing how Agile principles—such as iterative development, continuous integration, and stakeholder collaboration—can be effectively adapted to overcome traditional challenges. It investigates common conflict types, including scope prioritization and technical debt management, and proposes conflict management frameworks like Speed Leas’ model to address varying conflict levels. The study also highlights ERP-specific strategies such as process mapping, conflict-aware sprint planning, and value-stream retrospectives. Preventive measures including anonymous feedback systems, psychological safety, and conflict competency training are discussed to build resilient teams. Hybrid governance models combining Agile ceremonies with change control boards are recommended to ensure both flexibility and compliance. Real-world case studies from Walmart, Zara, Salesforce, and Target provide practical insights into success factors and pitfalls. The study concludes that a context-driven, hybrid Agile approach enhances project outcomes, stakeholder satisfaction, and Return on Investment (ROI) when properly aligned with ERP architecture and organizational culture.