The Influence of Training, Leadership Competence, and Workload on the Performance of the Riau DJP Regional Office

Abstract

Optimal employee performance is a key factor in achieving organizational goals, including in the Regional Office of the Directorate General of Taxes (DGT) Riau which has a strategic responsibility in maximizing state revenue. However, in 2023 the performance of the Regional Office of DGT Riau has decreased and has not reached its maximum potential. This research aims to examine how job training, leadership competency, and workload influence employee performance. This study employs a quantitative approach utilizing descriptive methods. The research population consists of all 132 employees at the Riau Regional Office of the Directorate General of Taxes. Data were analyzed using the SEM-PLS. The results showed that job training and leadership competence were rated very well by respondents, amounting to 90.50% and 91.52% respectively, while workload was at a moderate level (33.79%) but still perceived positively. Hypothesis testing shows that training and leadership competence have a positive and significant effect on performance, while workload has a negative but significant effect on employee performance. The implications of these findings suggest that improving the quality of training and leadership needs to be maintained and developed to support organizational performance. On the other hand, workload management needs to be a concern so as not to negatively impact employee productivity and agency goals.