Exploring the Prevalence of Online Fraud Through Social Media in Malaysia

Abstract

Introduction: Social media and private messaging apps are crucial in Malaysia's daily lives, with a population of 32.98 million and 29.55 million users in 2022. However, these platforms have become effective tools for targeting Malaysians for online fraud, with over 90,000 cases from 2017 to 2021 resulting in losses totalling RM3.3 billion. Many Malaysians have been victims, causing psychological problems and additional losses

Objectives: This study aims to identify factors contributing to online fraud, increase awareness among Malaysians, investigate victim experiences on social media, and determine prevention solutions.

Methods: The research uses questionnaires and literature reviews to provide guidelines for authorities to act on online fraud

Results: Results show that factors such as extra income, purchasing products online at a cheaper price, scammers pretending to be trusted, and high salary offers contribute to online fraud. The results can help authorities make better decisions about acting and informing Malaysians about online fraud.

Conclusions: The government, MCMC, family, friends, partners, and colleagues can help increase awareness. Additionally, not sharing sensitive personal information, downloading unverified apps, clicking on suspicious links, and responding to unsolicited calls or messages can help prevent online fraud.