Assessing The Quality of Local Civil Servants in Vietnam

Abstract

Civil servants are human resources performing public duties, serving the interests of the state and the people. Therefore, the quality of civil servants is a decisive issue for the results and effectiveness of public service activities. Current Vietnamese law stipulates the content of civil servant quality assessment, including Ethics, Qualifications, and Capacity. The author inherits the content of these legal provisions to build a research model for assessing the quality of civil servants in Vietnam, including: 03 independent scales "Ethics", "Quality", "Capacity" and 01 dependent scale "Quality of civil servant". The model is designed to assess the impact of the contents/factors of Ethics, Qualifications, and Capacity on the quality of civil servants. Based on the theoretical framework of the research, the author surveyed the opinions of 480 leaders of commune-level government agencies of 3 provinces representing 3 regions of Vietnam, including: Dien Bien Province (North), Nghe An Province (Central), Binh Phuoc Province (South). The research results show that local leaders have low ratings on the "Capacity" scale, indicating that local civil servants at the commune level are still limited in their practical working capacity in public service activities. From there, the author discusses the content of policies to improve the quality of local civil servants in Vietnam today.