Revolutionizing Public Services: The Transformative Power of E-Government in Shaping Efficient Digital Governance

Abstract

Introduction: The development of information and communication technology (ICT) has fundamentally changed governance and public services through the concept of e-government. E-government offers solutions to improve efficiency, transparency, and public participation in digital public services.

Objectives: This study aims to analyze the transformative power of e-government in forming efficient digital governance in Indonesia and other developing countries.

Methods: The method used is a qualitative literature study with an in-depth review of various scientific articles, books, and policy documents related to e-government and digital public services.

Results: The results of the study show that e-government is able to accelerate public services, increase transparency, and reduce bureaucracy and the potential for corruption. However, challenges such as infrastructure readiness, human resource capacity, the digital divide, and regulatory aspects need serious attention so that the implementation of e-government is successful and sustainable. This study provides strategic recommendations for strengthening digital infrastructure, increasing human resource capacity, and developing adaptive and inclusive policies.

Conclusions: Thus, e-government plays a major role in the public service revolution towards a responsive, efficient, and participatory digital government.