Analyzing the Effect of Training and Development on Employee Loyalty and Retention in the Hospitality Sector

Abstract

The hospitality industry is continually affected by high employee turnover which affects both service standards and how things are done. The study analyzes how training and development affect retention of employees, highlighting how employee loyalty takes part in this connection. A structured survey was used for data collection and the approach involved providing it to 250 workers from four- and five-star hotels in Mumbai and Goa. The analysis of the data involved EFA, CFA and SEM. By analyzing the CFI, RMSEA and other fit measures, the model was found to confirm the proper functioning of the model’s constructs. The research proves that training makes employees more loyal which then plays a positive role in their retention (β = 0.51, p < 0.001). There was a significant partial effect where loyalty played a role in the path from training to retention (β = 0.316, p = 0.009). This evidence proves that supporting professional growth plays a key role in keeping skilled workers and shows HR managers what should be done in the hospitality sector. Structured learning programs are necessary for maintaining stability among workers in a company.