Evaluation on Township Medical Service Ability under the Medical Reform Program: Basis for Service Improvement

Abstract

This quantitative correlational study evaluates the healthcare service capacity of township hospitals under the medical reform program focusing on residents' perceptions and the system's effectiveness. The respondents are the 385 residents of Chaoyang, Beijing China using stratified random sampling method. The   main   research tool for gathering   data  was  a  self-structured  survey questionnaire and data were interpreted through  percentage, mean, ANOVA and Spearman’s Rho. The findings reveal generally positive assessments, with high satisfaction related to accessibility, efficiency, and resource availability, especially in emergency, outpatient, and primary care services. Consistent responses indicate a shared recognition of service effectiveness, supported by qualified providers, strong health policies, and technological advancements. The results underscore the importance of strengthening primary healthcare infrastructure to promote equitable health access and support China's broader goals outlined in the "Healthy China 2030" initiative.