Technology adoption improvement using Kotter’s, Lewin’s and ADKAR’s change management model in mining industry

Abstract

Introduction: Change management plays a huge role in technology adoption improvement in mining industry process implementation. Most organizations try hard to find innovative approaches to stay ahead of the competition and adapt to shifts in client needs, which are connected to improvements in technology and customer satisfaction. The major reasons are a lack of information about alternative change management strategies and an improper implementation of these methods. The aim of the paper is to improve technology adoption in the mining industry using comparative Kotter’s, Lewin’s and ADKAR’s change management model and propose key success factor that ensure end users adoption. It is simple to manage phases and factors in subsequent implementations when they are well-defined or understood. A collection of change management models, including crucial success variables for the technology implementation process, is provided by the literature review. A questionnaire that was distributed to the junior, middle, and upper management was used to achieve the case study. The literature review's background data aided in the creation of questionnaires to determine the relevant mode.  The results indicates that when technology is implemented, the crucial steps are end user involvement and buy-in from top management and must be prioritized for adoption and value realization.