An Analytical Study of Business Process Improvement in a Public Sector Organization Managing Water Resources

Abstract

A government organization responsible for managing irrigation infrastructure plays a strategic role in water resources governance through various public infrastructure initiatives. However, challenges arose in the recruitment process of community facilitators (TPMs), especially at the document screening stage, where the file screening process was lengthy due to duplicate data entries such as the National Identification Number (NIK). In addition, manually managing TPM data has increased the risk of errors, reduced process efficiency, and placed a significant workload on IT personnel. This research aims to analyze and model the current business process while proposing improvement recommendations using the Business Process Improvement (BPI) method. The research method consists of three main stages: organizing for improvement, process understanding, and streamlining. The business process was modeled using Business Process Model and Notation (BPMN), and performance was evaluated based on utility, cost, and time. The findings showed that the proposed recruitment process model resulted in an 82.54% increase in time efficiency, a 156% increase in workload utilization, and a 42.85% reduction in costs. Meanwhile, in the data management process, time efficiency increased by 39.04%, workload efficiency increased by 58.21%, and cost efficiency reached 4.39%. These results indicate that the redesigned process is feasible to implement, offering significant gains in operational efficiency and cost effectiveness. The integration of the proposed information system is expected to improve the overall performance of the organization and enhance public services.