Information Technology Integration and Its Influence on Organizational Performance in the Healthcare Sector

Abstract

Introduction: Information technology has significantly transformed the today’s world of work. We empirically analyze to what extent the information technology integration influence on organizational performance of Micro and Small Enterprises (MSEs) in the health and hospitality sectors.

Objectives: The key objective is to examine how the information technology integration results in more efficient business operations and sustianable growth of Micro and Small Enterprises (MSEs) in the health and hospitality sectors

Methods: The mixed methodology applied to have the robust analysis. First, purposive sampling technique has been used to collect the primary data of 500 respondent firms in India. Using the exploratory factor analysis, we examine how use of information technology significantly improves the business operation, efficiency and sustainability of micro and small firms in the healthcare services and hospitality sectors.

Results: The result analysis highlights that core business activities, social networking, effective communication across supply chains, and data records maintaining etc. are the keys to stimulating enterprises’ adoption of information technology.

Conclusions: We emphasize that more investment in skilling with integration of IT infrastructure significantly improves the organizational performance including business operation, efficiency and sustainability of micro and small firms in the healthcare services and hospitality sectors