Developing a Theoretical Model for the Internet of Things Adoption for the Bank’s Users in Jordan

Abstract

Objectives:Bank users in remote countries overcome obstacles to financial transactions and competitiveness by adopting the Internet of Things (IoT), thereby gaining benefits such as real-time capabilities, perceived ease of use, quality, security, and privacy. Despite these factors, there are significant benefits; however, it remains unknown how much value IoT adoption will provide to bank users in remote countries, and more research is needed. This study aimed to review and develop a theoretical model of factors influencing bank users’ IoT adoption in Jordan.

Methods. The technique used in this study is expert opinion, involving interviews with five experts on the IoT adoption model in Jordan.

Results. The results make a significant contribution to the existing literature and provide decision-makers with valuable insights and practical ideas to enhance the effectiveness of IoT adoption in banks.

Conclusion. The conclusion emphasised the elements that affect IoT adoption among Jordanian bank users. In the end, the recommendation could examine various aspects of moderating factors within the model.