Leveraging Employee Voice Behavior for Organizational Change: The Role of Commitment and Engagement in a Digital Era

Abstract

In the digital era, organizational change is increasingly influenced by employee engagement and commitment, particularly through voice behavior. This study examines the direct and indirect impact of organizational commitment and employee engagement on organizational change, mediated by employee voice behavior. The research was conducted at PT Pelindo Jasa Maritim, involving 127 employees selected using simple random sampling based on the Issac and Michael table. Using a quantitative approach with path analysis, the findings reveal that organizational commitment and employee engagement significantly influence voice behavior, which in turn plays a crucial role in driving organizational change. However, direct effects of commitment and engagement on change were found to be insignificant, emphasizing the mediating role of voice behavior. These results highlight the importance of fostering an open communication culture to facilitate effective transformation. The study contributes to information systems and management literature by demonstrating how digital-era organizations can leverage employee voice to enhance adaptability and innovation. Practical implications suggest that organizations should integrate digital feedback systems to strengthen employee voice and drive sustainable change.