Utilizing Artificial Intelligence for Competency Mapping and Personalised Skill Development in IT Organizations

Abstract

Introduction: In today's dynamic business environment, identifying and understanding skills, knowledge, and competencies at various levels – from individuals to teams, departments, and the organization – has become critical to organizational success. This is especially important in IT organizations where the rapid pace of technological change requires continuous competency mapping and personalized skill development. The purpose of this research is to explore how artificial intelligence (AI) can revolutionize competency mapping and skill development by automating and personalizing these processes and addressing the challenges posed by traditional methods that struggle to keep up with evolving needs.

Objectives:

1. To develop a framework for identifying and assessing AI-related competencies for IT role using AI-powered tools.


2. To investigate the factors influencing the successful implementation of AI-powered training programs for IT professionals.


3. To examine the impact of AI-driven personalized skill development on employee engagement and productivity.


4. To analyze the ethical considerations and challenges of using AI for competency mapping and skill development in IT.


5. To develop a methodology for measuring and demonstrating the ROI of AI- powered skill development initiatives in IT.

Methods: The paper examines the role of artificial intelligence tools such as machine learning and data analytics in helping IT organizations assess current competencies, identify skills gaps, and provide employees with customized development paths. This approach includes analyzing how AI can be used to evaluate employee skills for team building and project planning, identifying key competencies, and bridging skills gaps through targeted training. Research focuses on how AI can help leaders (executives, department heads, project managers, and team leaders) identify critical expertise, facilitate team-building decisions, and ensure employees understand the skills needed for personal career growth.

Findings- The survey results revealed a nuanced perspective on AI-driven competency mapping and skill development among IT professionals. While a significant portion expressed a strong belief in the potential of AI to enhance skills and career growth, the actual impact perceived by respondents was limited. Concerns were raised regarding the accuracy of AI assessments and the alignment of AI-driven learning recommendations with individual needs. Additionally, respondents expressed a need for greater transparency and trust in the use of AI for employee development. Despite these concerns, a significant minority strongly believe that AI has positively influenced their skills and career progression. These findings suggest that while AI holds significant promise, further refinement and improvement in the implementation and utilization of AI-powered solutions are crucial to maximize their impact on employee development and build an AI-ready workforce.

Results: The survey results revealed a mixed response to AI-driven competency mapping and skill development among IT professionals. While a significant portion of respondents expressed strong agreement on the potential benefits of AI in enhancing skills and career growth, a considerable number remained neutral. Notably, the "Agree" category consistently showed lower responses, suggesting that respondents were not fully convinced about the current effectiveness of AI-powered solutions. Despite this, a significant minority strongly agreed that AI tools have positively impacted their skills and career progression. These findings highlight the need for further development and refinement of AI-powered solutions to better address the needs and expectations of IT professionals.

Conclusions: The conclusions highlight the need for a strategic and human-centered approach to AI-driven employee development. By addressing the identified challenges and leveraging the potential of AI in a responsible and ethical manner, organizations can create a more agile, skilled, and competitive workforce in the age of artificial intelligence.