Factors Affecting the Quality of Vietnamese Civil Servants

Abstract

Civil servants of each country are defined as those who perform public duties and serve the people, so the quality of civil servants is a decisive factor in the quality, efficiency and prestige of state agencies. The laws of countries often stipulate in great detail the standards for the quality of civil servants, which often include the main factors, namely Civil Service Ethics, Professional Qualifications, and Practical Working Capacity. In this study, the author refers to the above three standards as factors affecting the quality of civil servants. Based on the established scales including Civil Service Ethics, Professional Qualifications, Practical Working Capacity and Civil Service Quality, the author conducted a survey of 270 leaders of commune-level government agencies of 3 provinces representing 3 regions of Vietnam, including: Thai Nguyen Province (North), Nghe An Province (Central), Ben Tre Province (South). The survey aims to assess the practical quality of local civil servants at the commune level in Vietnam. The research results showed that local leaders underestimate the practical working capacity of civil servants. From there, the author discussed some research contents and policy adjustment implications to improve the quality of local civil servants in Vietnam.