Six Sigma for Talent Engagement System: An Exploratory Study of Employee Engagement at PKO Bank Polski

Abstract

Employee engagement has become a critical determinant of organizational success, especially in highly regulated sectors like banking, where workforce motivation and loyalty are essential for sustaining operational excellence. This research focuses on PKO Bank Polski, Poland's largest financial institution, to identify and prioritize the core factors influencing employee engagement and commitment. Employing an exploratory qualitative methodology, we conducted structured interviews with 48 employees across multiple divisions and branches, followed by focus groups to refine a comprehensive range of engagement factors. Through systematic data analysis—including frequency distribution, weighted scoring, and variance assessments—six primary dimensions were identified: Professional Development, Work-Life Balance, Leadership Support, Inclusion and Diversity, Recognition Programs, and Growth Opportunities.These findings contribute to a data-driven, Six Sigma-inspired framework for employee engagement, which can be applied across industries. The research offers practical, AI-supported insights for HR managers, CEOs, and business strategists seeking to align organizational goals with employee priorities. By implementing this framework, organizations can enhance satisfaction, loyalty, and productivity, addressing the evolving needs of today's workforce.