Empowering Communities Through E-SITIO: A Data-Driven Approach Towards Transformative Local Governance

Abstract

This study examines the implementation and impact of the expanded e-SITIO (Electronic System for Inter-Connected Transformative Information On-Demand) in Goa, Camarines Sur, a digital platform designed to enhance public financial management through real-time data-driven decision-making. The research evaluated the system's efficiency, reliability, and usability following ISO 25010:2011 quality model standards, while analyzing its effectiveness in improving resource allocation and stakeholder engagement. Through a phased implementation approach integrated with the 2022 Community-Based Monitoring System (CBMS) indicators, the study assessed both quantitative and qualitative improvements. Results demonstrated significant enhancements in system performance, with response times decreasing from 5 to 1.8 seconds, error rates reducing from 3.5% to 0.9%, and system uptime improving from 91.5% to 99.3%. The System Usability Scale (SUS) score increased from 63 to 78, indicating substantial improvement in user satisfaction. Qualitative feedback from stakeholders highlighted enhanced transparency, improved data accessibility, and more efficient resource allocation, with sector-specific processing times reducing by 30-40%. The study revealed that the expanded e-SITIO system successfully achieved its objectives of optimizing decision-making processes, improving resource distribution efficiency, and fostering greater stakeholder engagement in local governance. These findings suggest that e-SITIO serves as a viable model for digital transformation in local government units, particularly in enhancing public financial management and governance transparency.