Critical Success Factors Adopted by an Integrated Energy Company in the Consolidation of the Entire Knowledge Management Process

Abstract

Organizations, whether public or private, need to keep their knowledge up-to-date and aligned with their guidelines and stakeholder needs. In complex sectors such as the energy industry, notably in the oil and gas industry, the technical knowledge developed over the years, by various agents, is not always properly systematized, through methodologies, processes, techniques and tools that can capture, store, share and apply knowledge in a structured way. This gap can be widened in state-owned enterprises, where the lack of an organizational culture that values and promotes knowledge management, resistance to change, and a lack of adequate technological infrastructure, can affect the way knowledge is managed and preserved. The application of this practice in state-owned enterprises presents additional challenges, such as the complexity of organizational structures, bureaucracy, and regular cycles of government change. The present work intends to address the main critical success factors present in a knowledge management initiative, adopted by a state-owned mixed economy company. The study provides an analysis of the main knowledge management practices adopted by the company studied, as well as the identification of the challenges faced and the best practices that can be replicated in other state organizations. The research involved the collection of data, such as documentary analysis of initiatives, programs, projects and corporate practices adopted, and the application of theoretical models and frameworks to analyze and interpret the results. The research can contribute to the advancement of knowledge management in state organizations, providing inputs for other companies in the public sector to develop their strategies considering the specificities of each organizational context and culture.