Gamification Innovation in E-commerce Through Analysis of Latah to Enhance Customer Experience

Abstract

E-commerce has become a ubiquitous part of everyday life in Indonesia largely due to technological advancements and the process of globalization. The major concern in this study is lens to enhance customer involvement by leveraging e-commerce gamification mechanisms. The main goal of this research is to explore the effective use of gamification with a cultural approach in e-commerce and customer experiences, focusing on latent analysis. This research utilizes qualitative approaches that aim at investigating how gamification can be used in e-commerce from the perspective of latents as well as its impact on customer experience. Research on gamification innovation for enhancing customer experience through latitude analysis found that there are significant impacts by using gamification integrated with cultural elements on consumer engagement. Such aspects like score systems, bonuses as well as cultural tenets produce a familiar and suitable interface for local clients. These results indicate that when cultural elements are tied into gamification, potential levels of client involvement and satisfaction significantly rise leading to better consumer retention and loyalty to the business platform employed by an e-commerce site. This research implies that e-commerce companies can use the latent phenomenon positively to create trends and drive customer engagement. Gamification innovation with the integration of cultural elements provides a competitive advantage for e-commerce companies, especially in Indonesia, where culture has a strong influence.