The Effect of Artificial Intelligence, Transformational Leadership Style, Competence and Work Environment on Burnout, Job Satisfaction and Performance of Ship's Crew Employees Moderated by Company Value in Shipping Companies in South Kalimantan

Abstract

Introduction: The shipping industry in South Kalimantan faces various challenges related to employee performance, job satisfaction, and burnout. Understanding the factors that influence these aspects is essential for improving the overall effectiveness of shipping companies.

Objectives: The purpose of this study is to analyses the influence of artificial intelligence, transformational leadership, competency, and work environment on burnout, job satisfaction, and performance of ship crew employees. Additionally, this study examines the moderating effect of company value on the relationship between burnout, job satisfaction, and employee performance in shipping companies in South Kalimantan.

Methods: The population in this study consisted of 10 shipping companies, with a total sampling method yielding 331 respondents. Data was collected and analysed using Structural Equation Modelling (SEM) with AMOS 26.

Results: The findings indicate that artificial intelligence and competency do not have a significant effect on burnout, and the work environment does not significantly affect crew member performance. However, significant effects were found in several relationships: artificial intelligence positively influences job satisfaction and employee performance; transformational leadership significantly affects burnout, job satisfaction, and crew member performance; competency influences job satisfaction and crew member performance; and the work environment significantly affects burnout and job satisfaction. Additionally, burnout and job satisfaction significantly impact the performance of crew members. Furthermore, company value strengthens the relationship between burnout and employee performance, as well as the relationship between job satisfaction and employee performance.

Conclusions: This study provides valuable insights into the role of artificial intelligence, leadership, competency, and work environment in shaping job satisfaction, burnout, and performance in the shipping industry. The findings highlight the importance of company value as a moderating factor in improving employee performance. These results can serve as a reference for shipping companies in South Kalimantan to develop strategies that enhance job satisfaction and performance while mitigating burnout.