Enhancing E-Learning Quality in Business Schools: Leveraging Communication Technologies in the Online Education Era

Abstract

Introduction: This study examines the influence of Quality Management Systems (QMS), such as ISO 9001 and EFQM, on e-learning environments in business and science schools.

Objectives: It highlights how combining QMS with modern e-learning standards, including SCORM, Learning Object Metadata (LOM), and tools like wikis and blogs, enhances the scalability, consistency, and compatibility of online learning systems.

Methods: The research applies a systematic review methodology (2020–2025) using a logical filtering framework.

Results: The findings show that implementing QMS frameworks leads to improved student satisfaction and better learning outcomes by supporting well-organized, accessible online platforms. The study also identifies challenges in faculty training and infrastructure, emphasizing the need for more in-depth research. These results underline the importance of QMS in transforming educational platforms to meet the needs of digital-native students and improving the overall quality of online education.

Conclusions: implementing Quality Management Systems (QMS) in e-learning is not just an operational task but a strategic priority for improving the overall quality of education.