5 Stage Generative Artificial Intelligence Maturity Model in Human Capital Management

Abstract

Generative Artificial Intelligence is making a significant impact on Human Resources, transforming processes, and setting new standards for efficiency. This discussion delves into its applications in HR, highlighting key benefits and highlighting stories of early adopters who are shaping a steep learning curve for others. We will explore how Generative AI is enhancing everyday HR operations and examine its real-world applications. With advancements in natural language processing, chatbots, and virtual assistants powered by GPT-3 & GPT-4 are becoming essential tools across industries. While these innovations have the potential to revolutionize workplace interactions and automate routine tasks, they also raise important questions about the future of employment. This paper presents insights from Information Technology industry leaders and comprehensive literature study on the evolution of Generative Artificial Intelligence. Through case studies and practical applications, we aim to shed light on the technology’s future trajectory. Furthermore, we introduce a five-stage Maturity Model that assesses companies on a structured 5-point scale, ranging from initial adoption (Level 1) to advanced integration (Level 5). The idea is to measure the maturity model of a Company which uses Generative AI in HR in this maturity model and enable them to get to next level in their journey of Use of Generative AI.