E-LEARNING USER SATISFACTION: A Survey for the Higher Education Institution`s Web Domain Using a User Experience Questionnaire

Abstract

This study explores user satisfaction with the e-learning platform at the University of Science and Technology of Southern Philippines (USTP) using the User Experience Questionnaire (UEQ). With the rise of online education, particularly during the COVID-19 pandemic, assessing the effectiveness and usability of e-learning platforms has become crucial for improving student engagement and learning outcomes. A survey was conducted among students from various academic programs to evaluate key user experience factors such as attractiveness, efficiency, perspicuity, dependability, stimulation, and novelty. Findings indicate that while the e-learning platform was generally rated as neutral across most dimensions, aspects related to novelty and innovation received relatively higher satisfaction scores. However, areas such as system efficiency, clarity, and dependability require further enhancements to optimize the overall user experience. Based on the results, this study recommends improving the platform’s usability and functionality to enhance student learning experiences.