The Moderating Role of Human Resources in the Relationship Between Project Control and Construction Performance During the COVID-19 Pandemic

Abstract

Introduction: The COVID-19 pandemic has significantly affected the construction industry, disrupting project performance due to labor shortages, supply chain delays, and financial constraints. Effective project control is essential to mitigate these challenges.

Objectives: This study analyzes the relationship between project control and construction performance during the pandemic, moderated by human resources (HR). Additionally, it develops a structural model linking project planning, organization, execution, and control to construction performance, with HR as a moderating factor.

Methods: Using a quantitative approach, this research applies Structural Equation Modeling-Partial Least Squares (SEM-PLS) to examine the simultaneous effects of project management dimensions on construction performance. Data were collected from construction professionals involved in pandemic-era projects in Bali. The analysis includes validity and reliability tests, structural model evaluation, and hypothesis testing.

Results: Findings indicate that project control positively influences construction performance, with HR competencies playing a significant moderating role. Skilled and adaptive HR enhances project control effectiveness, ensuring better risk management and responsiveness to disruptions. The proposed model confirms that an integrated project management approach improves construction performance when HR capabilities are adequately developed.

Conclusions: This study underscores the importance of HR in strengthening project resilience during crises. It recommends that construction firms invest in HR training and development to enhance project control mechanisms. The developed model serves as a strategic framework for improving construction performance amid uncertainties. Future research can explore its applicability across different construction sectors and regions.