Critical Success Factors of ICT Projects in Malaysia

Abstract

Attaining project success is a primary objective for project managers. To accomplish this, project managers must be vigilant in addressing the key project success factors known as the Critical Success Factors (CSF). CSFs are unique for every project and vary based on the requirements and settings. This research aims to explore the CSFs of Information & Communication Technology (ICT) projects in Malaysia. A survey was administered to a population of project managers from the professional group through an e-platform utilising the purposive and snowball sampling methodology. 194 ICT project managers responded to the survey, the survey results were listed, and 31 CSFs were ranked based on their importance using the Relative Importance Index (RII). The CSFs are based on the experience of the project managers in handling ICT projects and to the best of their knowledge on the CSF of the projects dealt with. The critical success factors (CSFs) were further analysed by computing their mean scores for each project process and subsequently discussed. The success rate of ICT projects is in a challenged state, and thus, the outcome of this research is expected to shed some light on the success of the ICT project management sphere in Malaysia.