Electronic Resource Management Systems in Academic Libraries: A Comparative Study of Implementation and Impact on Access and Efficiency

Abstract

The purpose of this research is to explore the implementation of Electronic Resource Management Systems (ERMS) in Indian academic libraries and to analyse their impact in these libraries. Using a mixed methods approach, this study combines quantitative survey data collected from over 100 library professionals in 50 academic libraries with qualitative data collected through semi-structured interviews, observational studies, and the analysis of relevant documents. Quantitative results show that 45% of participants described ERMS as having a "very positive" impact on service efficiency, while 50% rated the effects on user satisfaction as "very positive". Yet, integration with legacy systems continues to pose challenges, with just 20% of surveyed boasting that their experience was "very positive." These findings are further corroborated by regression analysis, which indicates a significant relationship between improved system usability (β = 0.45, p < 0.05) and integration with existing systems (β = 0.35, p < 0.05) as predictors of operational efficiency, with a moderate positive correlation (r = 0.65, p < 0.01) between usability and satisfaction. Qualitative insights highlight the importance of intensive training programs and customized technical assistance, particularly for smaller institutions with fewer resources. These findings show that while ERMS substantially improve library operations and user experiences, challenges to their integration and the need for ongoing staff development will be important to realize these benefits to the fullest. The findings have implications for the strategies employed by academic libraries, which aim at balancing resource management operations with operational efficiency via targeted investment in technology and human capital.