Workplace Stress: How Demands, Interpersonal Conflict, and Role Ambiguity Affect Human Well-Being

Abstract

Workplace stress has become a critical issue worldwide that impacts employees, organisations, and the economy. The constant and rapid transformation of work has made the demands of working life increasingly complex, and the imbalance between the perceived demands and the resources and abilities of employees can affect their well-being. This paper examines the relationship between workplace stress and human well-being. Key stressors identified include job demands, interpersonal conflict, and role ambiguity. A survey was administered to employees within a policy organisation and public administration in Malaysia, comprising 197 questionnaires. Data analysis involved Statistical Package for the Social Sciences (SPSS) for coding, descriptive statistics, and structural equation modeling and hypothesis testing using SmartPLS software. Structural model findings revealed that workplace stress is significantly related to human well-being. This study offers several research propositions and concludes with implications for research and practice