Analyzing the Impact of Demographic Variables on Employee Assistance Program Utilization among United Arab Emirates Banking Sector Employees

Abstract

Introduction: The study investigates how demographic characteristics affect United Arab Emirates (UAE) banking employees' use of Employee Assistance Programs (EAPs). Age, gender, nationality, occupation, tenure, marital status, and education are among the factors that are examined in the study.

Objectives: The two main objectives are, To find whether there is an impact of demographic variables on EAP utilization among UAE banking employees; To analyse how the frequency of EAP usage impact employee satisfaction levels.

Methods: A survey was conducted among 62 banking employees in UAE. The sample was profiled using descriptive statistics, and associations between EAP use and demographics were evaluated using Chi-Square tests. ANOVA was used to compare the satisfaction levels of various usage categories.

Results: EAP use was significantly correlated with educational attainment, nationality, marital status, employment sector, and job tenure. These findings highlight the need for focused outreach efforts by indicating that particular demographic groups are more likely to use EAP services. The results highlight the value of customized EAP programs and lay the groundwork for further studies on how to best tailor them for a diverse workforce.

Conclusions: This research establishes a significant link between the use of EAP and demographic factors among the UAE banking employees. It demands customized EAP services, greater awareness tools and employee involvement in program development to increase morale and relevance. Reuslts are however limited by the small sample size which could affect validity and representativeness