Greening the Future: Decoding Customer Awareness on Eco-Smart Banking in Madurai District

Abstract

Transportation, the combustion of fossil fuels for power and heat, forest clearing, and other activities have all contributed to changes in the climate. Changes brought on by humans are a factor in global warming. To reduce their own carbon footprints, the banks have implemented major internal and external modifications. Internal operations include the use of less paper, electricity, and energy-efficient printers, toners, LED lighting, and solar ATMs, among other measures. Lending funds for eco-friendly initiatives, green trac, green channel counters, green remit cards, remote deposit captures, and green auto loans are examples of external operations. These green banking practices contract carbon footprints and safeguard the environment. Data were gathered from customers of the State Bank of India through the use of an interview schedule. The secondary data were collected from various standard textbooks, RBI websites, IDRBT websites, the internet, and journals. The study examines the socioeconomic profile, the benefits of green banking, and the level of awareness among bank customers towards green banking practices at the State Bank of India.