Knowledge Management Strategies and Organizational Productivity in Jiangxi Province’s Retail Sector, China

Abstract

This study investigates the impact of Knowledge Management (KM) strategies on organizational productivity within the retail sector of Jiangxi Province, China. Despite the global recognition of KM’s significance in improving organizational performance, its adoption in China’s retail industry has been relatively slow. This research seeks to address this gap by identifying the critical factors that influence the successful implementation of KM strategies, including organizational culture, leadership, technological infrastructure, and employee engagement. Furthermore, it explores how these factors collectively contribute to boosting organizational productivity in the rapidly evolving retail environment of China. Using both qualitative and quantitative research methods, the study provides empirical evidence regarding the role of KM in enhancing operational efficiency, enhancing innovation, and improving overall competitiveness in retail businesses. The findings highlight that organizations with strong KM systems, a culture that supports knowledge sharing, and leadership that encourages continuous improvement are better positioned to meet dynamic market demands. Additionally, the integration of advanced technologies is vital for the effective implementation of KM practices. This research contributes to the expanding field of KM by offering fresh insights into its application in China’s retail sector and presents actionable recommendations for policymakers, business leaders, and retail companies aiming to enhance their productivity and competitiveness through improved KM strategies.